Yes, as each item is hand-made and unique in its own form, we are currently not accepting refunds or exchanges for change of mind. If your item arrives broken or damaged, please contact us immediately within five business days of your delivery with photos to info@theoddative.com and we can look at replacing your item(s).

EXTENDED CHRISTMAS RETURN POLICY

We normally accept returns for a 60-day credit note up to 14 days after you receive your order. However, we understand you need more time during the holiday period. Any orders placed between November & December 2023 have an extended return policy for your 60-day credit note until January 31st, 2024.

STANDARD RETURN POLICY

As each item is hand-made and unique in its own form, we are currently not accepting refunds. If you have changed your mind we will be happy to accept a return for a 60-day credit note only by contacting info@theoddative.com within 14 business days of receiving your order. If you wish to return for a credit note, the shipping costs to return the item will need to be paid on your behalf. We recommend keeping the packaging and protective materials to send the item back. If your item arrives broken or damaged, please contact us immediately within 5 business days of receiving your order with photos to info@theoddative.com and we can look at replacing your item(s). All sale items are final.

We anticipate to fulfil and ship your order within 2-3 business days after order confirmation. Any orders placed after 11am AEST will be processed from the following day. For any urgent orders, please contact us at info@theoddative.com.

Yes, there is a possibility we may be able to organise this for you. Please contact info@theoddative.com immediately after your order has been placed and we can arrange the change in order.

Please contact us immediately within five business days of your delivery with photos to info@theoddative.com and we will look at replacing your item(s).

Yes! For any wholesale enquiries please contact us at info@theoddative.com.

Yes! Enhance your gift-giving experience with our gift wrapping service, each piece elegantly packaged in a reusable cotton drawstring bag. Alternatively, we can add the gift wrapping materials to your order. Select this option at the cart page.