We will anticipate to prepare and ship your order within approximately 2-3 business days from order date. Excludes public holidays. Any orders placed after 11am AEDT will be processed from the following day. Use the below shipping time frames as a guideline:

Domestic Shipping

Standard Shipping:

• NSW: 2 - 4 business days
• All Other States: 3 - 6 business days

Express Shipping: 

• NSW: 1 - 2 business days
• All Other States: 1 - 3 business days

International Shipping

Standard Shipping: 6 - 25 business days 

• New Zealand, Japan, Singapore, United States & Canada: 6 - 10 business days
• France, Turkey, Belgium, Finland, Spain, Germany & United Kingdom: 8 - 12 business days
• China: 8 - 15 business days
• Italy: 9 - 15 business days
• Netherlands, Denmark, Sweden, Switzerland & South Korea: 10 - 18 business days
• Brazil, Chile, Colombia & Peru: 12 - 25 business days

All orders do not have a guarantee delivery time after the item has been shipped by us. We aren't responsible for any further delays in shipping caused by Australia Post/International Australia Post after the item has left our studio. All orders will have tracking information provided with every order, however any buyer withholds all buyer responsibilities after the order has left our studio. Simply track your order here.

Pre-order items may vary; please check the product page for specific details. Typically, our pre-orders are scheduled for 7 to 10 business days from the date of purchase.

To support environmental sustainability, we aim to ship all items together when possible. If you need your order urgently, please contact us at info@theoddative.com.

We currently ship by weight and costs are based on recommendations from our delivery service, Australia Post & Australia Post International. Please see weight and shipping price guidelines below:

Domestic Shipping

• Standard Shipping (3-6 Business Days)
  Shipping ranges from $10.95 AUD - $29.95 AUD depending on weight of order.

• Express Shipping (1-2 Business Days)
  Shipping ranges from $17.95 AUD - $39.95 AUD depending on weight of order.

• Free Standard Shipping
  Available on all +$99.00 AUD Australian orders or more. No code needed.
  

International Shipping

We currently offer International Shipping to Argentina, Belgium, Brazil, Canada, Chile, China, Colombia, Denmark, Finland, France, Germany, Italy, Japan, Netherlands, Peru, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, UK & US. We are slowly but surely opening up to more markets in the near future.

• Standard Shipping (6-12 Business Days)
  Shipping ranges from $19.95 AUD - $89.95 AUD depending on weight of order and location.

• Free Standard Shipping
  Available on all +$150.00 AUD New Zealand orders and +$250.00 AUD orders for other international locations. No code needed. The Paloma Candle Bowl is excluded.

Shipping prices will be automatically calculated at checkout for your convenience. As each item is heavy and fragile we have factored the extra care, time and eco-friendly packaging materials used, avoiding plastic where possible to ensure your order gets to you safely into these shipping prices. 

Your tracking number will be provided by email once we've shipped your order. Track your order here.

Please contact us at info@theoddative.com and we'll be happy to help you investigate. As per our terms and conditions, in a case of any order that has proof of shipping via the tracking number, but the buyer is unable to locate their order we are not responsible and will not offer a credit or refund.

The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. We cannot be held responsible for late or missing deliveries and you will need to contact Australia Post directly to create a claim or raise a dispute for any orders deemed lost or stolen. 

All orders at THEODDATIVE.COM must accept the terms and conditions upon checkout before proceeding with placing an order. Read more here.