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TERMS & CONDITIONS

SHIPPING & DELIVERY

Any buyer at WWW.THEODDATIVE.COM agrees and understands that each item includes tax, before any shipping and handling fees have been applied at checkout. All orders are shipped with Australia Post. We currently do not ship to any international destinations outside of Australia. All orders have a processing time of 2-3 business days after order has been placed, any orders placed after 11am AEST will be processed from the following day. Any delays will be the responsibility of WWW.THEODDATIVE.COM to contact and inform the customer. All orders do not have a guarantee delivery time after the item has been shipped by WWW.THEODDATIVE.COM , we take no further delays in shipping caused by Australia Post after the item has left our studio.

ORDER TRACKING

All orders will have tracking information provided with every order, however any buyer of WWW.THEODDATIVE.COM withholds all buyer responsibilities after the order has left our studio. For any packages that are deemed lost, stolen or damaged during delivery, the buyer will need to contact Australia Post directly to create a claim or raise a dispute and not WWW.THEODDATIVE.COM. In a case of any order that has proof of shipping via the tracking number, but the buyer is unable to locate their order WWW.THEODDATIVE.COM is not responsible and will not offer a credit or refund. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. WWW.THEODDATIVE.COM cannot be held responsible for late or missing deliveries.

DAMAGED PRODUCTS

All orders that are damaged or broken during the delivery process, please contact info@theoddative.com and we will work on arranging a refund or replacement. Packages that are deemed refused or returned by Australia Post will be subject to our restocking fee of 10% per item. As a small business, this 10% is factored into the time, labor, and materials that contribute to fulfilling an order.

WEBSITE IMAGES

Any buyer at WWW.THEODDATIVE.COM agrees and understands that every item is handmade and that each piece will have minor bubbles and variations in colour, which are all apart of the natural process and not deemed a fault. Due to this, all items are final sale. Any buyer at WWW.THEODDATIVE.COM will have to agree to these terms & conditions upon checkout.Any buyer at WWW.THEODDATIVE.COM agrees and understands that the information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. Despite every effort to provide accurate images of each product's colour, texture and design, actual colours and design may vary slightly due to the different device screen settings, the lighting in the location, slight differences in product finishes over time and other factors. THEODDATIVE will not accept responsibility for any colour or design differences that are not faults.Any buyer at WWW.THEODDATIVE.COM will agree to accept the small risk that there will be a slight variation between actual colour and design, and the representation on our website. Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with WWW.THEODDATIVE.COM returns policy that all items are final sale and will only be accepted for return if the product arrives broken or damaged.

If you have any questions about the above, please contact info@theoddative.com.