TERMS & CONDITIONS
BLACK FRIDAY EARLY ACCESS • 25% OFF
Early access 25% off promotion valid until 24th November, Midnight AEDT or strictly while stocks last. Excludes gift cards and holiday sets. Promo code required and provided to subscribers via email. Apply promo code at checkout to redeem. Not available in conjunction with any other offer unless stated otherwise. Promotion cannot be applied to already placed orders. Please note that during sale periods order processing and shipping may be delayed. Offer is subject to change without notice. Other restrictions may apply.
SHIPPING & DELIVERY
Any buyer at WWW.THEODDATIVE.COM agrees and understands that each item includes tax, before any shipping and handling fees have been applied at checkout. All orders are shipped with Australia Post. All orders have a processing time of 2-3 business days after order has been placed, any orders placed after 11am AEST will be processed from the following day. Any delays will be the responsibility of WWW.THEODDATIVE.COM to contact and inform the customer. All orders do not have a guarantee delivery time after the item has been shipped by WWW.THEODDATIVE.COM , we take no further delays in shipping caused by Australia Post after the item has left our studio.
ORDER TRACKING
All orders will have tracking information provided with every order, however any buyer of WWW.THEODDATIVE.COM withholds all buyer responsibilities after the order has left our studio. For any packages that are deemed lost, stolen or damaged during delivery, the buyer will need to contact Australia Post directly to create a claim or raise a dispute and not WWW.THEODDATIVE.COM. In a case of any order that has proof of shipping via the tracking number, but the buyer is unable to locate their order WWW.THEODDATIVE.COM is not responsible and will not offer a credit or refund. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. WWW.THEODDATIVE.COM cannot be held responsible for late or missing deliveries.
DAMAGED PRODUCTS
All orders that are damaged or broken during the delivery process, please contact info@theoddative.com and we will work on arranging a refund or replacement. Packages that are deemed refused or returned by Australia Post will be subject to our restocking fee of 10% per item. As a small business, this 10% is factored into the time, labor, and materials that contribute to fulfilling an order.
WEBSITE IMAGES
Any buyer at WWW.THEODDATIVE.COM agrees and understands that every item is handmade and that each piece will have minor bubbles and variations in colour, which are all apart of the natural process and not deemed a fault. Due to this, all items are final sale. Any buyer at WWW.THEODDATIVE.COM will have to agree to these terms & conditions upon checkout.Any buyer at WWW.THEODDATIVE.COM agrees and understands that the information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. Despite every effort to provide accurate images of each product's colour, texture and design, actual colours and design may vary slightly due to the different device screen settings, the lighting in the location, slight differences in product finishes over time and other factors. THEODDATIVE will not accept responsibility for any colour or design differences that are not faults.Any buyer at WWW.THEODDATIVE.COM will agree to accept the small risk that there will be a slight variation between actual colour and design, and the representation on our website. Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with WWW.THEODDATIVE.COM returns policy that all items are final sale and will only be accepted for return if the product arrives broken or damaged.
INTELLECTUAL PROPERTY
At THE ODDATIVE, we take great pride in the originality and quality of the images featured on our website. All images are created exclusively by our talented team and are the intellectual property of THE ODDATIVE. As such, these images are protected under Australian copyright law and cannot be used, reproduced, or distributed without our explicit permission. We ask that you respect these rights by refraining from using any images from our website for your own purposes. Unauthorised use of our copyrighted images can lead to legal action, including potential fines and the requirement to remove the infringing content. If you have any questions or wish to request permission to use our images, please contact us directly. We are happy to assist with such inquiries to ensure proper and lawful usage. Thank you for your understanding and cooperation in respecting the intellectual property rights of THE ODDATIVE. Your support is essential in maintaining a lawful and respectful online environment.
PRIVACY POLICY
THE ODDATIVE (ABN 73 197 534 275)(THE ODDATIVE) is committed to protecting the privacy and security of our customers and visitors to our online store at WWW.THEODDATIVE.COM. The below Privacy Policy describes how we collect your personal information, and how we may use or share it when you visit or make a purchase at WWW.THEODDATIVE.COM or when you interact with us through digital communication channels or social media platforms. . Learn more about our full privacy policy here.
If you have any questions about the above, please contact info@theoddative.com.