TERMS & CONDITIONS
FREE PILLAR CANDLE GIFT • 28TH JAN - 14TH FEB
Pick a free pillar candle with any $45+ orders valid until 9th March, Midnight AEDT or strictly while stocks last. Gift to be selected at checkout. Spend threshold does not include any shipping or delivery fees. Not available in conjunction with any other offer unless stated otherwise. Please note that during sale periods order processing and shipping may be delayed. Offer is subject to change without notice. Other restrictions may apply.
SHIPPING & DELIVERY
Any buyer at WWW.THEODDATIVE.COM agrees and understands that each item includes tax, before any shipping and handling fees have been applied at checkout. All orders are shipped with Australia Post. All orders have a processing time of 2-3 business days after order has been placed, any orders placed after 11am AEST will be processed from the following day. Any delays will be the responsibility of WWW.THEODDATIVE.COM to contact and inform the customer. All orders do not have a guarantee delivery time after the item has been shipped by WWW.THEODDATIVE.COM , we take no further delays in shipping caused by Australia Post after the item has left our studio.
ORDER TRACKING
All orders will have tracking information provided with every order, however any buyer of WWW.THEODDATIVE.COM withholds all buyer responsibilities after the order has left our studio. For any packages that are deemed lost, stolen or damaged during delivery, the buyer will need to contact Australia Post directly to create a claim or raise a dispute and not WWW.THEODDATIVE.COM. In a case of any order that has proof of shipping via the tracking number, but the buyer is unable to locate their order WWW.THEODDATIVE.COM is not responsible and will not offer a credit or refund. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. WWW.THEODDATIVE.COM cannot be held responsible for late or missing deliveries.
DAMAGED PRODUCTS
All orders that are damaged or broken during the delivery process, please contact info@theoddative.com and we will work on arranging a refund or replacement. Packages that are deemed refused or returned by Australia Post will be subject to our restocking fee of 10% per item. As a small business, this 10% is factored into the time, labor, and materials that contribute to fulfilling an order.
WEBSITE IMAGES
Any buyer at WWW.THEODDATIVE.COM agrees and understands that every item is handmade and that each piece will have minor bubbles and variations in colour, which are all apart of the natural process and not deemed a fault. Due to this, all items are final sale. Any buyer at WWW.THEODDATIVE.COM will have to agree to these terms & conditions upon checkout.Any buyer at WWW.THEODDATIVE.COM agrees and understands that the information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. Despite every effort to provide accurate images of each product's colour, texture and design, actual colours and design may vary slightly due to the different device screen settings, the lighting in the location, slight differences in product finishes over time and other factors. THEODDATIVE will not accept responsibility for any colour or design differences that are not faults.Any buyer at WWW.THEODDATIVE.COM will agree to accept the small risk that there will be a slight variation between actual colour and design, and the representation on our website. Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with WWW.THEODDATIVE.COM returns policy that all items are final sale and will only be accepted for return if the product arrives broken or damaged.
INTELLECTUAL PROPERTY
At THE ODDATIVE, we take great pride in the originality and quality of the images featured on our website. All images are created exclusively by our talented team and are the intellectual property of THE ODDATIVE. As such, these images are protected under Australian copyright law and cannot be used, reproduced, or distributed without our explicit permission. We ask that you respect these rights by refraining from using any images from our website for your own purposes. Unauthorised use of our copyrighted images can lead to legal action, including potential fines and the requirement to remove the infringing content. If you have any questions or wish to request permission to use our images, please contact us directly. We are happy to assist with such inquiries to ensure proper and lawful usage. Thank you for your understanding and cooperation in respecting the intellectual property rights of THE ODDATIVE. Your support is essential in maintaining a lawful and respectful online environment.
PRIVACY POLICY
THE ODDATIVE (ABN 73 197 534 275)(THE ODDATIVE) is committed to protecting the privacy and security of our customers and visitors to our online store at WWW.THEODDATIVE.COM. The below Privacy Policy describes how we collect your personal information, and how we may use or share it when you visit or make a purchase at WWW.THEODDATIVE.COM or when you interact with us through digital communication channels or social media platforms. . Learn more about our full privacy policy here.
If you have any questions about the above, please contact info@theoddative.com.
THE O-COLLECTIVE LOYALTY PROGRAM
Eligibility: The Oddative’s loyalty program is open to all registered customers who make a purchase on our website (theoddative.com). Participants must create a Smile.io account to earn and redeem points. Points Earning: Points are earned on eligible purchases, with 5 points per $1 spent. Points can only be earned once a purchase has been completed and shipped. Points will be added to your Smile.io account after payment is processed. Referral Program: Referrers and referred friends each receive $15 off their next purchase once the referred friend completes their first purchase. Referral discounts cannot be combined with other promotions or applied to previous orders. Rewards Redemption: Points can be redeemed for discounts or rewards once accumulated. Discounts will be issued in the form of a $15 off coupon for 1,000 points, or as defined in other reward tiers. Rewards are non-transferable and cannot be exchanged for cash. Account Expiration: Loyalty points may expire if there is no account activity for 12 months. The Oddative reserves the right to remove unused points if your account becomes inactive for a prolonged period. Program Modifications: The Oddative reserves the right to modify or cancel the loyalty program at any time. If changes occur, participants will be notified via email or through the Smile.io app. Non-Transferability: Points, rewards, and discounts earned through the loyalty program are non-transferable and cannot be sold, exchanged, or combined with any other offer unless explicitly stated. Returns and Cancellations: If a purchase made with loyalty points is returned, the points will be deducted from your account. Discounts earned through the referral program are not refundable. Abuse of the Program: The Oddative reserves the right to suspend or terminate the accounts of customers who engage in fraudulent or abusive behavior, including but not limited to manipulating the referral system or earning points through illegitimate means.